Procedure of Complaints and Appeals
4C Units, 4C Verifiers and other parties have the right to lodge complaints and appeals when feeling discontent with services or situation in the context of verification, or disagreeing with a decision made by any of the party involved.
Formal complaints and appeals on verification matters can be filed by filling in the official Complaint and Appeal form or as a letter or e-mail. It should include a clear description of the nature of the claim, justification of the claims and supporting evidence.
Please send your complaint in written form to the Coffee Assurance Services office at:
Bonner-Talweg 59, Bonn 53113, Germany